Contact the developer
For faster troubleshooting, include your iPhone model, iOS version, app version, the feature you were using and a short explanation of what happened.
Support
Plant Doctor support.
Get help with plant scans, camera/photo access, sick-leaf analysis, care plans, AI Plant Doctor questions, reminders, saved plants, subscriptions, ads and restore-purchase issues.
Subscription or purchase issue?
Plant ID Premium is billed through Apple. Confirm you are signed into the purchasing Apple ID, use Restore Purchases where available and manage or cancel subscriptions through Apple ID subscription settings.
Identification looks wrong?
Try a sharp, well-lit photo showing distinctive leaves, flowers, stems or growth pattern. Similar species, immature plants, poor focus and partial images can reduce AI accuracy.
Sick-leaf result unclear?
Visible symptoms often have multiple causes. If the plant is valuable, symptoms are severe or the issue may involve regulated pests or pesticide use, consult a qualified horticultural, agricultural or pest-control professional.
Reminder not firing?
Check that notifications are enabled for Plant ID in iOS Settings. System notification settings, Focus modes or device state can affect delivery.
Before acting on treatment advice
AI care guidance is informational. Always check product labels, local rules and plant-specific requirements before applying fertilizer, pesticide, fungicide or other treatment.